Privacy Policy

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This Privacy Policy explains how CallSpring ("CallSpring," "we," "us," or "our") collects, uses, and protects information when you visit our website or request a free Revenue Leak Audit. This is a general template and should be reviewed by a qualified attorney before publication.

Information We Collect

When you submit a form on our website, we may collect:

• Your name and company name
• Your email address and phone number
• Your website address
• Business details such as approximate monthly call volume and current software
• The biggest issue you would like help with
• Your SMS consent status (whether you opted in to receive text messages from CallSpring) and a record of opt-out requests

We may also automatically collect standard technical information such as browser type, device, and pages visited, including through cookies and analytics tools.

How We Use Information

We use the information you provide to:

• Schedule and deliver your free Revenue Leak Audit
• Respond to your inquiries and provide our services
• Communicate with you about CallSpring products and updates
• Improve our website, marketing, and services

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, scheduling, communication, and analytics tools), and where required by law.

CallSpring will not sell, rent, share, or otherwise disclose your mobile phone number or SMS opt-in information to any third party for marketing or promotional purposes. Information related to text messaging consent is never shared outside of CallSpring and the messaging service providers required to deliver your messages.

SMS / Text Messaging Program

When you check the SMS consent box on a CallSpring form and submit your phone number, you are providing express written consent to receive SMS text messages from CallSpring related to your free Revenue Leak Audit, scheduling, account or service updates, customer support, and occasional follow-up communications.

• Program description: CallSpring SMS notifications and follow-ups.
• Message frequency: Message frequency varies based on your interaction with us.
• Cost: Message and data rates may apply, depending on your mobile carrier plan.
• Opting out: You can cancel the SMS service at any time by replying STOP to any message we send you. After you send STOP, we will send you a confirmation message and will not send additional SMS messages unless you opt back in.
• Help: If you need assistance, reply HELP to any CallSpring SMS message, or email info@callspring.org.
• Carrier disclaimer: Carriers (such as AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages.
• Consent is not a condition of purchase: Providing SMS consent is not required to receive any CallSpring product or service.

Cookies and Tracking

Our website uses cookies and tracking technologies to understand site performance, measure marketing effectiveness, and improve our services. You can control or block cookies through your browser settings, though some parts of the site may not function properly if you do.

We use the following analytics and advertising technologies on our site:

• Google Analytics 4 (Google LLC): collects standard web analytics data such as pages visited, session duration, traffic source, approximate geographic location, device, and browser information. This data is used to understand how visitors interact with our website. Google's privacy practices are described at policies.google.com/privacy. You can opt out of Google Analytics across all sites by installing the Google Analytics Opt-out Browser Add-on.
• Google Tag (gtag.js): used to manage and deploy Google Analytics and, in the future, Google Ads conversion tracking. No advertising data is currently collected; this notice will be updated when Google Ads tracking is enabled.
• Meta Pixel (Facebook / Instagram), when enabled: used to measure ad performance and to build retargeting audiences on Meta's platforms. Meta's data use policy is at facebook.com/about/privacy.

We do not sell information collected through these tools, and we do not use them to collect SMS opt-in data or message content.

Data Security

We take reasonable steps to protect the information you share with us. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time by contacting us.

Contact Us

If you have questions about this Privacy Policy, please contact us at info@callspring.org.

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